- All of our items are hand made using solid 9kt yellow gold, or sterling silver chain.
- The silk we use is naturally dyed silk.
- The wish bracelets measure approximately 35cm to allow for spare thread when tying onto wrist.
- Each pearl is unique and will differ from the pearls pictured in the product pictures, in size, shape or colour.
Returns and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
No broken wish bracelets will be accepted due to the nature of the product. Should the wish bracelets break within three weeks of purchase we will replace it, given the customer has returned the broken wish bracelet for evaluation.
RETURNS, REFUNDS & EXCHANGES
Should you be unhappy with your purchase, please contact us within 14 days of making the purchase to either exchange, or return it for store credit. Unfortunately we do not do refunds under any circumstances.
- Products being returned must be unused, unworn, undamaged and in the original packaging.
- Proof of purchase must be presented.
- We don’t accept any returns after 2 weeks from the purchase date.
- You will need to pay for postage when returning the item.
The idea behind the wish bracelet is that it should wear through fall off after some time in order for your wish to come true. Please be sure to follow the instructions that come with your bracelet to ensure that it is properly tied on. We cannot be held liable for any lost bracelets. We have, however, tried and tested them out on ourselves and they lasted a up to a year on us.
As much as we hope that all your wishes come true, sadly we cannot guarantee this. That being said we are holding thumbs.
Each order will be shipped with a tracking number, which you will receive via email as soon as the couriers have your parcel. Please allow for up to 7 working days once you have received your tracking number from us.
We do not warrant that the information on our site is accurate, complete or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions and to change or update any information without prior notice.