The idea behind the wish bracelet is that it should wear through fall off after some time in order for your wish to come true. Please be sure to follow the instructions that come with your bracelet to ensure that it is properly tied on. We cannot be held liable for any lost bracelets. We have, however, tried and tested them out on ourselves and they lasted a up to a year on us.As much as we hope that all your wishes come true, sadly we cannot guarantee this. That being said we are holding thumbs.

• Our wish bracelets are hand made using solid 9kt yellow gold, or sterling silver chain.
• The silk we use is naturally dyed silk.  
• The wish bracelets measure approximately 35cm to allow for spare thread when tying onto wrist. 
• Each pearl is unique and will differ from the pearls pictured in the product pictures, in size, shape or colour. 

• The custom process:In order to begin our journey, I'll need some key details from you such as budget, ring size, metal preference, references, timeframe, stone specifications, etc. For a more detailed layout of the custom process please get in touch via email, or fill out our form at the "Request Consultation" tab.

Online and custom orders over the value or R5000.00 will be accompanied by a digital (PDF) valuation certificate upon handover or shipping. No printed invoices or valuation certificates will be sent with online orders or custom pieces. Should you require a valuation certificate for orders under the above value a minimum admin fee of R350.00 will be applicable. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. No broken wish bracelets will be accepted due to the nature of the product. Should the wish bracelets break within three weeks of purchase we will happily replace it, given the customer has returned the broken wish bracelet for evaluation.

Almost Forgotten, Never Told (PTY) LTD provides a lifetime warranty on all jewellery purchased from us. This warranty covers defects in material or workmanship by the manufacturer, excluding neglect or abuse (see below). Regular inspection of your jewellery is essential to prevent potential issues. We offer complimentary inspections for all jewellery purchased from us. To maintain your warranty, regular upkeep of your jewellery, including covering normal repairs due to wear, damage, or abuse, is required. To schedule a free cleaning and inspection appointment, please contact us. If you are shipping your jewellery to us, you are responsible only for shipping charges. Please securely package your jewellery items and contact us to arrange collection via our courier service.

Our warranty does NOT cover:

1. Damage to jewellery due to negligence or abuse (e.g., loss of stones due to bent, damaged, or worn out prongs).
2. Any problems after repairs or resizing has been performed by another jeweller on items purchased from Almost Forgotten, Never Told (PTY) LTD, which voids our warranty. Including but not limited to stones falling out, claws breaking, solder seams popping open, etc.
3. Loss of a center stone (e.g., diamond), which may be covered by your Homeowners Insurance policy (a valuation certificate is provided for items over R5000.00 upon initial handover).